Royal Mail International Incident
Monday February 6th 2023
Royal Mail continues to make progress restoring service and is now allowing both Tracked and Untracked international items into the system. Please note there will likely still be delays and limited tracking information in the short term.
For more information, please see the Royal Mail International Incident Bulletin here: https://www.royalmail.com/international-incident-bulletin
Thursday January 26th 2023
Royal Mail continues to make progress restoring service and is now allowing Tracked items into the system. We advise non-UK customers select the Tracked shipping option at checkout until normal service is fully restored.
For more information, please see the Royal Mail International Incident Bulletin here: https://www.royalmail.com/international-incident-bulletin
Thursday January 19th 2023
We have arranged for non-UK orders to be sent by courier until the Royal Mail issue is resolved. We hope to be able to return to our standard process very soon.
For more information, please see the Royal Mail International Incident Bulletin here: https://www.royalmail.com/international-incident-bulletin
Monday January 16th 2023
As of Friday 13th, our delivery partner, Royal Mail, is experiencing issues processing international (non-UK) items.
For more information, please see the Royal Mail International Incident Bulletin here: https://www.royalmail.com/international-incident-bulletin
Non-UK customers may still place orders, but these will not be dispatched until the issue is resolved, so please except delays.
We hope the situation will return to normal very soon, please check back for updates.
